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Showing posts from 2021
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  What is your standard of integrity ? It’s an important question to answer when you’re establishing a culture of trust.    Leaders are standard-bearers who establish the basic tenets of integrity throughout their organizations. They must clearly communicate four key values and expectations: truthfulness, honesty, respectfulness and positivity. Truthfulness Speaking the truth is challenging in toxic environments where messengers get shot. It may be tempting to ignore reality and tell people what they want to hear, notes management consultant Jim Dougherty in The Best Way for New Leaders to Build Trust (Harvard Business Review, December 13, 2013). Leaders must nonetheless deliver bad news when it’s warranted—and demand honorable behavior from those who receive it. People sense less risk when an organization’s culture respects those who tell the truth, even when it hurts. When leaders address mistakes constructively and avoid embarrassing their staff, there’s no need to lie or stretch
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  As solutions are attempted, ups and downs will occur. Leaders often take their people into new territory. Things don’t always follow the plan. In fact, the enduring and direct wisdom of Mike Tyson says that, "Everybody has a plan until you get punched in the face." According to Ryan Holiday, in The Obstacle Is the Way: The Timeless Art of Turning Trials into Triumphs , defeating setbacks requires humility, resilience and flexibility from the leader. This is manifested in the inner will. By demonstrating this inner will, you will inspire others to apply themselves until the setback is overcome. Encourage. Reinforce. The things most worth doing are difficult, and difficult things take time. Prompt everyone to be determined not to give in or give up. Perseverance and determination are the will to win. HP’s purchase into touch screen consumer products offered them a solid opportunity amongst the top competitors. But underdeveloped hardware, software and relationships with carri

Unlocking Resilience

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How effective are you in overcoming adversity?  The pandemic has brought resilience to the forefront for many of us. Responses to setbacks or crises not only test leadership character, they define it. Your reaction in times of adversity reveals your leadership effectiveness. Some difficulties are devastating. Challenges can be compounded by leadership responses. Experience is the real training ground for adversity leadership. A leader who doesn’t effectively deal with a trial will succumb to it. The rest of the organization won’t be far behind. As leaders can we might not be able to prevent crisis, but we can change the impact. Diffusing setbacks helps make subsequent crises more manageable, and it makes us stronger as leaders. We can learn to bounce back better by using simple, logical steps to make their way through each difficulty. With the right approach, setbacks can provide advantages that would not have been possible otherwise. Leaders with these skills will w

Seeing Clearly as a Leader

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As a leader, you’re responsible for making key decisions each day. But how confident are you in your ability to notice all pertinent information?  If you’re like most leaders, you probably believe your perception skills are keen. As convinced as you may be, it’s possible that you’re overestimating your aptitude. What’s in front of you is rarely all there is. “Leaders often fail to notice when they are obsessed by other issues, when they are motivated to not notice, and when there are other people in their environment working hard to keep them from noticing.” ~ Harvard Business School Professor Max Bazerman, The Power of Noticing: What the Best Leaders See . Even if you have a superior grasp of common blind spots, you must remain alert for unplanned surprises and acknowledge your cognitive biases . Even the most venerated leaders make egregious mistakes, failing to notice—or even ignoring—essential data. As they handle an emerging crisis, they may ask: “How did this happ

A Checklist of Coaching Skills

Are you using coaching skills to influence improvements? The best leaders use coaching skills to grow and develop people. Leaders who coach find that their employees are more committed, willing to put forth greater effort, and less likely to leave. “Clearly, the benefits of building a coaching culture and increasing the effectiveness of coaching are great. There are both tangible benefits (increased employee engagement and productivity) and intangible benefits (improved culture and finding meaning and purpose in work).” ~ John H. Zenger and Kathleen Stinnett, The Extraordinary Coach: How the Best Leaders Help Others Grow . The authors suggest using the FUEL model to power coaching conversations. The book outlines a coaching checklist: F = Frame the Conversation. Set the context by agreeing on the discussion’s purpose, process, and desired outcome. U = Understand the Current State from the coachee’s point of view, and expand his awareness of the situation. E = Explore the